Internal Team Feedback vs. Client Review: The new internal comments
Dear Webgate Community,
In post-production and the review process, clear communication is everything. However, there are often things you would rather discuss internally without clients or external partners seeing the feedback.
Until now, internal users and external reviewers always accessed the same comments via Directlinks. That changes today. We are excited to introduce a new feature that makes your workflow even more efficient: Internal Comments.
How it works
From now on, as a logged-in user, you can choose between internal and external comments when leaving feedback. Internal comments are only visible to authenticated users who have access to the respective playlist or gallery.
External reviewers who are invited via a Directlink will not see these internal comments. This ensures that internal notes, discussions, and team coordination remain private — without the need for additional playlists or workarounds.
The benefits at a glance
- Full flexibility per comment: You decide while commenting whether your feedback should remain internal or be visible to everyone. You can also change this setting later.
- Discreet coordination: Create a Directlink for your clients or partners. They will only see the external comments. Your internal discussions remain invisible to them.
- Protected file attachments: When leaving a comment, you can upload files directly to it. Perfect for linking reference images or scribbles directly to a frame. Attachments to internal comments can only be seen by internal users.
- Smart filtering: Use the filter function in the comment list to display only internal comments with a single click, allowing you to focus on team tasks.
Export for editing
We have also integrated this logic into the export of your comments for your editing software:
- Logged-in users download all comments by default during export to ensure the full information base is available in the editing system.
- If comments are downloaded via a Directlink, however, the export only contains information approved for external parties. Internal agreements remain protected.
With internal comments, we are creating a protected space for you and your team, allowing you to address topics openly and unfiltered that are not intended for everyone. Try it out on your next project!
Best regards,
Your Webgate.io Team
Published at: January 22, 2026 11:00 AM
Internal Team Feedback vs. ...